Legal notice

LEGAL NOTICE

This Legal Notice contains our Privacy Policy, Return & Refund Policy, and General Disclaimers. By using leesvault.store or purchasing from Lee's Vault on any connected platform (including TikTok Shop), you agree to the terms set forth below.

SECTION A — PRIVACY POLICY

1. Information We Collect

When you visit or make a purchase from Lee's Vault, we may collect the following information:

  • Personal identification: name, email address, phone number, billing and shipping address.
  • Payment information: processed securely through Shopify Payments or TikTok Shop — we do not store full card numbers on our servers.
  • Device and browsing data: IP address, browser type, pages visited, time spent on Site (collected via Shopify analytics and Klaviyo tracking).
  • Purchase history and behavioral data (e.g., products viewed, items added to cart) used to personalize your experience.

2. How We Use Your Information

We use the information collected to:

  • Process and fulfill your orders.
  • Send order confirmations, shipping updates, and customer service communications.
  • Send marketing emails and promotions (you may unsubscribe at any time).
  • Improve our Site, products, and customer experience.
  • Detect and prevent fraud.
  • Comply with legal obligations.

3. Data Sharing

We do not sell your personal information. We may share your data with trusted third-party service providers solely to operate our business, including:

  • Shopify (e-commerce platform and payment processing)
  • Klaviyo (email marketing)
  • TikTok Shop (connected sales channel)
  • Shipping carriers (UPS, USPS, FedEx, and others) for order fulfillment

All third-party providers are required to keep your information confidential and use it only to perform services on our behalf.

4. Cookies

Our Site uses cookies and similar tracking technologies to enhance your browsing experience, analyze traffic, and deliver personalized content. You may disable cookies in your browser settings, but doing so may affect Site functionality.

5. Your Rights

You have the right to:

  • Request access to the personal data we hold about you.
  • Request correction of inaccurate data.
  • Request deletion of your personal data (subject to legal and operational requirements).
  • Opt out of marketing communications at any time by clicking 'Unsubscribe' in any email.

To exercise these rights, contact us at: leesvault4u@gmail.com

6. Data Retention

We retain customer data for as long as necessary to fulfill orders, comply with legal obligations, and resolve disputes. Inactive accounts may be removed after a reasonable period.

7. Children's Privacy

Lee's Vault does not knowingly collect personal information from children under the age of 13. If you believe a child has provided us with personal information, please contact us immediately and we will take steps to delete it.

SECTION B — RETURN & REFUND POLICY

8. Return Eligibility

We want you to love your Lee's Vault purchase. If you are not satisfied, we accept returns under the following conditions:

  • Items must be returned within 14 days of the delivery date.
  • Items must be unworn, unwashed, and in original condition with all tags attached.
  • Final sale items, intimates, and accessories are non-returnable.
  • Items purchased through TikTok Shop are subject to TikTok Shop's return window policies in addition to these terms.

9. How to Initiate a Return

To start a return, email us at leesvault4u@gmail.com with your order number and reason for return. We will provide return instructions within 1–2 business days.

  • Customers are responsible for return shipping costs unless the item is defective or we made an error.
  • We recommend using a trackable shipping method for returns. Lee's Vault is not responsible for items lost in return transit.

10. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • Approved refunds are processed within 5–7 business days to your original payment method.
  • Shipping charges are non-refundable unless the return is due to our error.
  • If your refund has not appeared after 10 business days, contact your bank or payment provider before reaching out to us.

11. Exchanges

We currently do not offer direct exchanges. To get a different size or style, return your original item for a refund and place a new order.

12. Defective or Incorrect Items

If you received a defective, damaged, or incorrect item, contact us within 48 hours of delivery at leesvault4u@gmail.com with your order number and photos. We will send a replacement or issue a full refund at no cost to you.

SECTION C — GENERAL DISCLAIMERS

13. No Warranties

Lee's Vault provides its products and Site "as is" without warranties of any kind, express or implied. We do not warrant that the Site will be uninterrupted, error-free, or free of viruses or other harmful components.

14. Accuracy of Information

We strive to ensure all product descriptions, pricing, and availability information are accurate. However, errors may occur. Lee's Vault reserves the right to correct errors and update information at any time without prior notice.

15. Third-Party Links

Our Site may contain links to third-party websites, including social media platforms and affiliate partners. These links are provided for convenience only. Lee's Vault is not responsible for the content, privacy practices, or terms of any third-party sites.

16. Indemnification

You agree to indemnify and hold harmless Lee's Vault and its owners, employees, and agents from any claims, losses, damages, or expenses (including legal fees) arising from your use of the Site or violation of these Terms.

17. Changes to This Legal Notice

We reserve the right to update this Legal Notice at any time. The effective date at the top of this document will reflect the most recent revision. Continued use of the Site after changes constitutes acceptance of the updated terms.

18. Contact Information

Lee's Vault Email: leesvault4u@gmail.com Website: leesvault.store Location: Virginia, United States